Subject: Tech Support Candidate - LAik Ahmad
From: LAik Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 03:41:59 -0500

| | Tech Support Test

Name | LAik Ahmad
E-mail | [email-masked]
Phone Number | (091) 9958174146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rampur U.P
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ahana system solution | Senior Technical suppor | gone | 20000
Previous Employer 1 | Precision Techserve | Desktop support Engineer | 30-August-2019 | 18000
Previous Employer 2 | JNS Technology | Desktop Support | August 2012 | 14000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Reset Browser first then check with internal Server for authentication
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first open Bluetooth on both devices and pair that
What according to you makes you a good candidate for customer service or technical support job? | Good Knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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