Subject: Tech Support Candidate - Satyaprakash Rai
From: Satyaprakash Rai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 03:30:47 -0500

Tech Support
Test

Name

Satyaprakash Rai

E-mail

[email-masked]

Phone Number

(+91) 9319055276

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aditya Infotech Limited

Engineer

Working

23400

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

At first we have to check net connection.

Then we have to reset browser.

Then check dns.

Lan settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth speaker.

Turn on bluetooth in mobile phone.

Search device and pair it.

What according to you makes you a
good candidate for customer service or technical support job?

Good listener.talk politely and patience.

On a
scale of 1 - 5 please rate your fluency in spoken English

4