Subject: Tech Support Candidate - Raghvendra pandey
From: Raghvendra pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 03:10:28 -0500

| | Tech Support Test

Name | Raghvendra pandey
E-mail | [email-masked]
Phone Number | (+91) 8802189688
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sec-121 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | inknowtech | L2 support | 9 jan 2021 | 24 k
Previous Employer 1 | data glove | L2 support | 8 june 2020 | 18 k
Previous Employer 2 | aparajita | desktop support | 29 oct 2019 | 14 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first I will check internet connectivity if it's fine then will check with another browser then will check proxy setting after that reset the internet setting and also clear the caches temp files and once restart the system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first on the Bluetooth speaker then go to mobile settings>wireless & network and click on Bluetooth and on the Bluetooth and there will discover the Bluetooth device and click on apriority device then pair the device after that will connected.
What according to you makes you a good candidate for customer service or technical support job? | because I have excellent knowledge and technical skills witch is required for your job profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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