Subject: Tech Support Candidate - Rajeev Tiwary
From: Rajeev Tiwary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 02:43:23 -0500

| | Tech Support Test

Name | Rajeev Tiwary
E-mail | [email-masked]
Phone Number | (91) 9990252031
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Madangir New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | | |
Previous Employer 1 | Liquid Paper Finserve Pvt Ltd | AM | 20 Nov 2019 | 75000
Previous Employer 2 | Zeninsta | AM | 31 Aug 2018 | 75000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check the internet connection
If that is ok
Will check the website name and any specific error occurred
Post that Clear all the cookies and temp file in order to clear the browser history
Will work for sure
If these things are taken care of

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on your phone
Search for available device
Connect

What according to you makes you a good candidate for customer service or technical support job? | I am good in communication and try to understand the root cause of the problem before jumping to the conclusion
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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