Subject: Tech Support Candidate - kamal Dixit
From: kamal Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 02:38:54 -0500

| | Tech Support Test

Name | kamal Dixit
E-mail | [email-masked]
Phone Number | (91) 7987681067
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indus valley Partners | Desktop support Engineer | 09 Dec. 2020 | 20500
Previous Employer 1 | Net connect India pvt. ltd | Desktop support Engineer | 7 may 2018 | 14500
Previous Employer 2 | Evision TEchnoserve pvt. ltd. | Desktop support Engineer | 28 April | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection. if the internet is working fine then try this website in a different browser. If I face the same error. then coordinate with the IT team for this issue and confirm this website allows in this network or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly turn on the Bluetooth on both devices. and go to phone Bluetooth and check the speaker's Bluetooth name and click that name then click on the paired device. after pairing both devices connected to each other.
What according to you makes you a good candidate for customer service or technical support job? | Yes.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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