Subject: Tech Support Candidate - Kunal Kishor Singh Kunal
From: Kunal Kishor Singh Kunal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 02:34:53 -0500

Tech Support
Test

Name

Kunal
Kishor Singh Kunal

E-mail

[email-masked]

Phone Number

(9555024958) 7982965380

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Indirapuram
Ghaziabad

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic
Networking
- basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Pc financial Services PVT LTD

IT Excutive

May Due to
COVid 19

17700

Previous Employer 1

Cogent services PVT
LTD

IT
Excutive

Jan

12500

Previous Employer 2

Afforserve.com LTD

IT
executive

February

14500

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all check internet connection then check
ping from website and Website IP then check of Static IP in system then check of
internet cable.

After that check host file on system that website is add or not after check on
router access list.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all open mobile bluetooth on mobile after turn-on bluetooth of the speaker then
searching in mobile phone that showing name of the blutooth speaker then I will
continue to connect with them.

What according to you makes you a good candidate
for customer service or technical support job?

Good
troubleshooting provide to the customer about that accordingly Experience and
understand customer what do you want to me.

1.First of all given remote support

2. Second given live chat

3. Third option is support on call

On a scale of 1 - 5 please rate your fluency in spoken
English

3