Subject: Re: Tech Support Candidate - Rajvinder Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 5 Feb 2021 00:26:53 -0700 (MST)

Not picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Feb, 2021, at 20:44, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Rajvinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 2 February 2021 at 6:14 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rajvinder Singh 

	

	
	
			Tech Support Test 
		
	Name 	Rajvinder Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9039872397 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	na 	na 	na 	na 
Previous Employer 1 	Concentrix dakash 	senior associate technical support 	1st jan 2020 	28k 
Previous Employer 2 	Intelnet global 	senior associate operations 	21 april 2016 	19k 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will check the error that is being displayed on the screen and act accordingly. 

For example if the error is no internet access. 
I will check if the lan cable or the wifi is connected to the system if every thing is connected. I will check the light on the modem and restart the modem. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First turn on the bluetooth speaker and press the power button on the speaker for few seconds the light on the Bluetooth speaker will start flashing. 
Then turn on the bluetooth on mobile device and check for the name of bluetooth device on the list over the mobile device and select it and connect to the bluetooth device name. 
	What according to you makes you a good candidate for customer service or technical support job? 	As I have around years of work experience as an senior executive for an uk and us process providing troubleshooting related to hardware and internet over the call, so my relevant experience makes me a good candidate for this job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4