Subject: Tech Support Candidate - Rajat Ranjan
From: Rajat Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 02:18:08 -0500

| | Tech Support Test

Name | Rajat Ranjan
E-mail | [email-masked]
Phone Number | (75035) 35626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Manesar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Narula infrastructure pvt ltd | Isp engineer | | 34190
Previous Employer 1 | Linquest telecom | Lsmr engineer | May 2019 | 31999
Previous Employer 2 | Pace power systems pvt ltd | Trt engineer | Jan 2019 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow below steps:
First i will check again the http address and if it is right then i will cross check my internet connection.
If connection is proper then i will try to open some other site so that it will be clear that ndtv server is down or not..

Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will make bluetooth on and also mobile phone's bluetooth is open...then after search results i will select bluetooth speaker name and it will be connected..

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
Positive attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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