Subject: Tech Support Candidate - Amrapali barnwal Amrapali
From: Amrapali barnwal Amrapali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 02:17:49 -0500

| | Tech Support Test

Name | Amrapali barnwal Amrapali
E-mail | [email-masked]
Phone Number | (+91) 7838986194
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Seorahi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
Training

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Entab Infotech Pvt Ltd | Technical support | 18 January 2020 | 24k approx
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check the internet connection if it's working or not.
2- If pop-ups are blocked.
3- If I have written the website link wrongly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Switch on the bluetooth in the mobile phone settings.
2- search for the speaker bluetooth name and then connect.

What according to you makes you a good candidate for customer service or technical support job? | My patience, understanding and analysing nature.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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