Subject: Re: Tech Support Candidate - Muskan Kaushik
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 5 Feb 2021 00:12:48 -0700 (MST)

Her spoken is good. 
Having tech experience too 
She have to serve 1 month notice 
Her current salary 30000/- 
Expectation is 33000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Feb, 2021, at 19:57, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Muskan Kaushik < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 2 February 2021 at 6:54 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Muskan Kaushik 

	

	
	
			Tech Support Test 
		
	Name 	Muskan Kaushik 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(999) 6608908 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida extension 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ienergizer 	Customer service executive 	Still working 	28k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1: I will check my internet connection is working fine or not. 
2:I will refresh the brwoser. 
3:I will check for the error if something for privacy error then will get to advanced option and then it will work as i was getting the privacy error 
4:If the website is down or something I will try again later. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1:-Turn the bluetooth option on which is simply done by scrolling the home screen. 
2:-After that choosing the device name of the speaker. 
3:-By clicking the right option it will be connected and the notification will appear at the bottom of the name of the speaker that "connected for calls and audio". 
	What according to you makes you a good candidate for customer service or technical support job? 	The very first thing which is important in customer service is listening and analyzing the issue of the customer and I have handled alot of contacts in which i focus on analyzing the problem of the customer also that makes me good candidate also one more thing solving the solution is important but everytime we didn't have the solution but we can convince them from the best solution possible so that is the factor which makes me good candidate for customer service or technical support job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4