Subject: Re: Tech Support Candidate - Sudhanshu Shekhar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 4 Feb 2021 23:52:41 -0700 (MST)

His spoken English is fine not that much good. 
Having tech experience 
His last salary was 31700/- 
Expectation- Slightly hike 
Can join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Feb, 2021, at 19:53, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sudhanshu Shekhar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 4 February 2021 at 7:23 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sudhanshu Shekhar 

	

	
	
			Tech Support Test 
		
	Name 	Sudhanshu Shekhar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9156002974 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Noida 49 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Hardware - Basic 
Basic troubleshooting of iPhone, Network devices. 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	iEnergizer 	Senior Executive Customer Support 	NA 	31700 
Previous Employer 1 	Tech Mahindra 	Associat Technical Support 	April 2019 	23000 
Previous Employer 2 	Integrated Wireless Solution 	Network Engineer 	June 2016 	18000 
	In your past experience you have (select all that applies) 	Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check if Internet connection is working fine or not. Then I'll check if other websites are working or not or if the issue is only with www.ndtv.com. I will clear cache and cookies of the browser and then will perform browser update to most up to date software. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth on mobile phone. Go to settings and then search for Bluetooth Speaker device list and then connect to it. 
	What according to you makes you a good candidate for customer service or technical support job? 	I've an experience of core Networking and Technical stuff like iPhone, Network signals of phones, registration issue of different websites. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4