Subject: Re: Tech Support Candidate - Manish Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 4 Feb 2021 23:46:57 -0700 (MST)

Bad accent also he dont have the experience which is required for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Feb, 2021, at 19:30, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 4 February 2021 at 5:03 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Manish Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Manish Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0000) 7837389152 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Saket 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Pioneer e Solution 	Tender Executive 		25000 
Previous Employer 1 	PC Solution 	Remote Desktop Engineer 	25/11/2020 	19300 
Previous Employer 2 	Pioneer e Solution 	Tender Executive 	27/09/2020 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Error code will generate, through which I can troubleshoot with the help of Google. 
2. We can test the URL on other browser for compatibility test. 
3. Clean/Delete browsing history, Cookies,cache will might work. 
4. Restart the system. 
5. We can check proxy setting. 

Above are the troubleshooting steps from user end. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn ON the Bluetooth from mobile phone and speaker both. 
2.Mobile phone will automatically search near by bluetooth device and pair it. 
3. If not, than open the Bluetooth icon and search the device and pair it. 
4. Afre pairing it show the status paired. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have experience in the same role in two companies. Apart from this I have good technical exposure and customer handling ability. Better understanding of customer concern. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4