Subject: Tech Support Candidate - Kumar Ravi
From: Kumar Ravi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 01:35:45 -0500

| | Tech Support Test

Name | Kumar Ravi
E-mail | [email-masked]
Phone Number | (+91) 9899921100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Marriott International | Front Office executive | Till date | 18000
Previous Employer 1 | Courtyard marriott | Front desk associates | 24 April | 12000
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the URL and try to use other browsers. Also will check the history
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth speaker. Ennle the phone Bluetooth once the speaker Bluetooth appear connecte.

What according to you makes you a good candidate for customer service or technical support job?

You should be a good listener always be confident. Firts you have to be focused and make sure you will follow all steps to resolve the problem. Always put your self in customer shoe.  Use this formula. Lern
L - LISTEN
E-EMPATHIZE
R-REPOND
N-NOTIFY

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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