Subject: Tech Support Candidate - Ankush Verma
From: Ankush Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 00:56:16 -0500

| | Tech Support Test

Name | Ankush Verma
E-mail | [email-masked]
Phone Number | (91) 9990849611
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BADARPUR, DELHI 110044
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Sr. Technical associate | Still working | 31000
Previous Employer 1 | Converges | CSA | 4th March 2019 |
Previous Employer 2 | Concentrix | CSA | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will change the browser to see if it's a browser issue.
Clear browser caches and cookies from browser settings.
Check other websites to cross check if website is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth mode.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker.
Then pair the desired device.
Once paired speaker is good to use.

What according to you makes you a good candidate for customer service or technical support job?

My positive attitude makes me good candidate.
Customer resolution is my first priority.
I don't intend to settle until I make my customers happy.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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