Subject: Tech Support Candidate - Madhav nandan kumar Madhav
From: Madhav nandan kumar Madhav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 5 Feb 2021 00:16:57 -0500

Tech Support
Test

Name

Madhav
nandan kumar Madhav

E-mail

[email-masked]

Phone Number

(91) 9110181891

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Bihar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Linux

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cgi information systems consultant private limited

Associate system
engineer

Working

35000

Previous Employer 1

Dxc technology

Linux admin
L1

4
Oct 2019

25000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over Live Chat
Used
a case management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
check the server , host are down or not after that it is down , I bring up the
server and

Collect the log which reason server gone down.and I also check the DNS entry in
server and investigate the issue.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First I
open Bluetooth in our mobile and go to the search bar and search the Bluetooth
which one is our. And after that we connect the Bluetooth to our mobile and use
the bluetooth.

What according to you makes you a good candidate
for customer service or technical support job?

I have
done certification in Linux and Unix and I have three year of work experience in
Linux support. I have strong knowledge in Linux backup and storage . So I am
eligible for this position.

On a scale of 1 - 5 please rate your
fluency in spoken English

4