Subject: Tech Support Candidate - Deepak Kaushik Deepak
From: Deepak Kaushik Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 23:39:05 -0500

| | Tech Support Test

Name | Deepak Kaushik Deepak
E-mail | [email-masked]
Phone Number | (91) 9996889636
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bahadurgarh, Haryana-124507
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Creative Hitech pvt. ltd. | IT Executive | | 14430
Previous Employer 1 | Jupitor Orison pvt. ltd. | Desktop Support | | 14500
Previous Employer 2 | I value 247 | IT supervisor | | 17000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check whether internet is working or not via lan or wifi, if its working then i will check whether the website is opening in not secure mode by checking on the advance link available at the bottom of the page.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly enable bluetooth of the mobile phone and check that the speaker is in bluetooth mode, search for available devices on the mobile phone and connect to the speaker.
What according to you makes you a good candidate for customer service or technical support job? | For customer service one should understand the problem of the customer, sometimes customer is unable to explain his/her problem properly a technically sound person can some how understand their problem because of his experience and knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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