Subject: Tech Support Candidate - Shivashanakr Salendra
From: Shivashanakr Salendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 23:10:29 -0500

| | Tech Support Test

Name | Shivashanakr Salendra
E-mail | [email-masked]
Phone Number | (91) 6300879417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Datasoft networks | Tech support engineer | 0 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

clearing your browser cache , firewall&antivirus configuration checking
Need to check another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth option
Check scanning for device
And peer to device for select for connecting
I will connect automatically

What according to you makes you a good candidate for customer service or technical support job? | Iam very happy to resolving issues,  it is very use for my skills growth
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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