Subject: Tech Support Candidate - Sairam Maddipati
From: Sairam Maddipati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 22:28:53 -0500

| | Tech Support Test

Name | Sairam Maddipati
E-mail | [email-masked]
Phone Number | (0863) 8801345398
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Guntur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Zensar Technologies | Desktop Support | 1/7/2012 | 9500
Previous Employer 2 | Tech Mahindra | Technical Support | 1/4/2015 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

(1) Check TCP/IP whether it has right IP and DNS addresses.

(2) Ping www.ndtv.com, whether problem with this site only or all sites.

(3) Tracert command will come in handy.

(4) clear the cache of using ipconfig command.
ipconfig /flushdns.

(5) Whether IT person blocked this site. Check in etc file and firewall.

(6) If IP address in dynamic and it has got APIPA 169.54.X.X then contact IT person to check DHCP server.  Run commands like ipconfig /release, ipconfig /renew to obtain IP address.

(7) Intranet related: Check NAT configuration.

(8) change browser, clear the cache.

(9) clear TCP/IP using by command netsh reset winsock

Please list the steps to connect a Bluetooth speaker to your mobile phone. | (1) Turn on Bluetooth speaker on both ends and see whether they see each other.
What according to you makes you a good candidate for customer service or technical support job? | (1) Understand the problem (2) Probe (3) good technical knowledge and (4) good communication skills engage the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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