Subject: Tech Support Candidate - NASIR IQUBAL
From: NASIR IQUBAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 15:04:12 -0500

| | Tech Support Test

Name | NASIR IQUBAL
E-mail | [email-masked]
Phone Number | (+91) 7367898855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahin Bach ,okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserver.com ltd | L2 | 30/04/2020 | 18000
Previous Employer 1 | Galfar saog muscat oman | L2 | 05/01/2019 | 55000
Previous Employer 2 | Acute informatcs | L2 | 5/06/2018 | 14000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check internet connection are properly working or not check lan connection then after restart the device and other wise check ping

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app on my phone and then Connected devices then Pair new device.
Make sure our headphones are in pairing mode.after paring its connected.

What according to you makes you a good candidate for customer service or technical support job? | I am focused professional who has been consistently praised as efficient by my co-workers and management. Over the course of my 3-years and 2 months career. I’ve developed a skill set directly relevant to the IT Support Engineer role you’re hiring for ,including desktop technology, hardware engineering and system configuration. Over all I have consistently demonstrated problem-solving.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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