Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 13:32:38 -0500

Tech Support
Test

Name

Abhishek
Kumar

E-mail

[email-masked]

Phone Number

(91) 9999453330

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Lodhi colony

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Anytime Fitness

Sales
Executive

May Month

30,000/-

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

#1. Restart My Device.

Many basic problems can be solved simply by restarting your device. This clears
caches and forces the device to re-load the program or web page you may be
having an issue with, rather than use something that may be partially wrong.

*Notice*

Before you restart or shut down your device, make sure to save all necessary
work to prevent data loss.

After rebooting, check if you are still having the same problem again. Many
times, this is all that's needed to fix issues you may have!

#2. Make Sure the Internet Connection Works.

-Steps-

a) Open your browser. In the address bar at the top, type in google.com, then
push Enter or Return.

b) Make sure you're able to load Google.com. Once this loads, make sure you're
able to search. Type something in the Search box, then select Google Search.

c) Make sure search results load properly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about your attitude in addition to your academic qualification, like you should
be soft-spoken, good listener, problem solver, helpful, team builder and know
how to engage the people well.

On a scale of 1 - 5 please rate your
fluency in spoken English

2