Subject: Tech Support Candidate - ARVIND KUMAR
From: ARVIND KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 11:45:12 -0500

| | Tech Support Test

Name | ARVIND KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8130123173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio
Software Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Buzzyears Education Pvt Ltd | Implementation Executive | NA | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check network connection or lan connection
2.diagnoses the network connection by right click on network icon in bottom right corner to check all possible issues
3.it might be server error, which can be checked by going network tab in browser dev tools of 200 request status
4.checking url is correct or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open the bluetooth in mobile
2.make bluetooth discoverable to any device
3.by constantly pressing button on bluetooth speaker to make pair to the mobile
4.a light is blink in bluetooth speaker show it get connected with mobile

What according to you makes you a good candidate for customer service or technical support job?

Ask for feedback from customers
Interact with senior to make good connections
Always sound good to customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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