Subject: Tech Support Candidate - Awadhesh Kumar Singh
From: Awadhesh Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 10:57:08 -0500

| | Tech Support Test

Name | Awadhesh Kumar Singh
E-mail | [email-masked]
Phone Number | (9654780307) 9654780307
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New Ashok Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fourth dimension technology Pvt Ltd | L2 | | 16k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Notification on N/W icon
2. Physical connectivity
3. T/S tools
4. Network driver
5. Check with manual IP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on both device bluetooth
2. Search speaker bluetooth device by mobile
3. Connect and enter the password

What according to you makes you a good candidate for customer service or technical support job? | Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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