Subject: Tech Support Candidate - chandan prajapati
From: chandan prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 10:39:09 -0500

| | Tech Support Test

Name | chandan prajapati
E-mail | [email-masked]
Phone Number | (91) 7021524284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
AWS CLOUD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NAVYUG INFOSOLUTION | SYSTEM ADMIN | till date | 420000
Previous Employer 1 | WIPRO | PROJECT ENGINEER | 19 july 2019 | 310000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshoot steps-

1) First check the network connectivity &
ping 8.8.8.8
2) Check the DNS resolved or not.
3) Check the firewalls service.
4) Check with nmap wether (DNS & HTTP) ports are open or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | power on the Bluetooth speaker search the Bluetooth device with mobile side & connected
What according to you makes you a good candidate for customer service or technical support job? | the person should have good technical knowledge & good communication skill to talk with Domestic & international client
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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