Subject: Tech Support Candidate - Ashutosh Dubey
From: Ashutosh Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 10:28:09 -0500

| | Tech Support Test

Name | Ashutosh Dubey
E-mail | [email-masked]
Phone Number | (+91) 7042984093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec-68
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Opusing Information Services Pvt. Ltd. | System Engineer | March 2020 | 30k
Previous Employer 1 | Future Soft Solution Pvt. Ltd. | Desktop Support Engineer | August 2013 | 10k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will see the error, which kind of error appear on the screen during the open a website (www.ndtv.com). Then according to error start diagnose and start troubleshoot.

1- Check the internet connectivity.
2- Cross check opening site another browser.
3- Delete Browser cache and cookies.
4- Restart the System
5- re-install the browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Open Bluetooth device service in both device
2 Open control panel
3 Devices and Printers
4 Enter the device icon which you want to connect
5 Appear a screen than press the connect button

What according to you makes you a good candidate for customer service or technical support job? | My skills makes me good candidate for technical support jobs.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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