Subject: Tech Support Candidate - Rohit khushawa
From: Rohit khushawa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 10:23:01 -0500

| | Tech Support Test

Name | Rohit khushawa
E-mail | [email-masked]
Phone Number | (+91) 9561909041
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Reliance communication | Executive engineer | oct 2020 | 16500
Previous Employer 2 | CMSIT services | Customer support Engineer | Jan 2020 | 12300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  I will check the  is my internet is working or not by connecting  it to another device
2. If the internet is working will check browser version requirement sometimes it happens
3. if the internet is not working will restart the router once  then try to connect and check
4. we can check proxy setting automatic is ticketed or not
5. issue depends on that situation we can perform  troubleshooting steps

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth device and Bluetooth on a mobile device also
2. Then go to setting Bluetooth scan for available devices
3. you can see the name of the Bluetooth speaker click on it   and it will pair
4. Bluetooth device is connected successfully

What according to you makes you a good candidate for customer service or technical support job?

1. Listening to the complete query or the problem of the user
2. Understanding the actual core issues of the problem
3. Then troubleshooting the issue

These things make me good candidate

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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