Subject: Tech Support Candidate - Rudranil Ganguly
From: Rudranil Ganguly <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 10:04:13 -0500

| | Tech Support Test

Name | Rudranil Ganguly
E-mail | [email-masked]
Phone Number | (+91) 7065557007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Analyst | 3 MONTHS NOTICE | 31000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please consider taking below steps in iterations-
1- Check Wifi or cable is connected properly and see if you are able to receive an internet connection.
Try, loading google.
2- If you don't have a connection then any site won't load, check if you have Airplane mode on or wifi switch off.
3- If the network is there then try to clear cache closing you recent tabs
4- If you have made any changes to the system try restarting it once and clear cache and then load the web page.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on both the devices, search for the speaker from your phone click pair

What according to you makes you a good candidate for customer service or technical support job?

The above question should have  'What* makes you a '

I think my active listening capabilities and empathy can help me to become a good customer service representative.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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