Subject: Tech Support Candidate - Abhishek Vishwakarma
From: Abhishek Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:43:23 -0500

| | Tech Support Test

Name | Abhishek Vishwakarma
E-mail | [email-masked]
Phone Number | (91) 8085926721
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Presto Infosultion Pvt Ltd | Network Engineer | 18 Aug 2020 | 21
Previous Employer 1 | Netlink Software Pvt Ltd | Network Engineer | 8 Nov 2019 | 15
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check other sites are opening or not. If the other sites are not working, whether the PC is connected to the Internet or not through LAN setting/IP/Packets and the browser settings or whether the site is blocked by the firewall. Then I'll check for ISP modem/router lights. If modem/router/switch stable. Then I'll connect PC with other port of modem/switch/router. If that doesn't work, will try the same process with other LAN cable. Then I'll access the router/modem/switch through my Laptop for the port setting and other switching/routing configurations.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I'll turn on the bluetooth speaker, then I'll turn on the bluetooth of my mobile. After entering the bluetooth settings, I'll look for the speaker name on bluetooth devices. When bluetooth speaker shows up, I'll tap on the speaker name for pairing the speaker with my phone.
After pairing device is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | Whatever new techniques I learn. I am good at it till today. I always try to learn something new when I am working with something.  I'm always eager to learn new things all the time and loved working/supporting colleagues. My seniors and colleagues had always trusted me in previous services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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