Subject: Tech Support Candidate - Pankaj Faujdar
From: Pankaj Faujdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:24:50 -0500

| | Tech Support Test

Name | Pankaj Faujdar
E-mail | [email-masked]
Phone Number | (0) 8527373867
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sudakarn technologies pvt ltd | Team leader | 23rd Jan 2020 | 40,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First chech the URL / spelling of the website visiting. If correct, then refresh the page and if still get an error then check the internet connection . If every thing is correct but still getting error then simply close the browser and reopen or restart the device and may be there will be a need to restart the wifi also some time
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch the mode of bluetooth speaker to bluetooth mode and the in mobile phone turn on bluetooth and scan for available devices, there you will get the name of bluetooth speaker . Choose the correct one then click connect . Some time in some devices you need to pair the device
What according to you makes you a good candidate for customer service or technical support job? | I worked in an International BPO for almost 5 years as a customer support executive and i have good understanding of remote accessing , troubleshooting ,customer handling and team management
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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