Subject: FW: Tech Support Candidate - Sudhanshu Shekhar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Feb 2021 14:23:13 +0000

First round

From: Sudhanshu Shekhar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 February 2021 at 7:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sudhanshu Shekhar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sudhanshu Shekhar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9156002974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Noida 49
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Hardware - Basic
Basic troubleshooting of iPhone, Network devices.
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        iEnergizer      Senior Executive Customer Support       NA      31700
Previous Employer 1     Tech Mahindra   Associat Technical Support      April 2019      23000
Previous Employer 2     Integrated Wireless Solution    Network Engineer        June 2016       18000
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check if Internet connection is working fine or not. Then I'll check if other websites are working or not or if the issue is only with www.ndtv.com. I will clear cache and cookies of the browser and then will perform browser update to most up to date software.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on the Bluetooth on mobile phone. Go to settings and then search for Bluetooth Speaker device list and then connect to it.
What according to you makes you a good candidate for customer service or technical support job? I've an experience of core Networking and Technical stuff like iPhone, Network signals of phones, registration issue of different websites.
On a scale of 1 - 5 please rate your fluency in spoken English  4