Subject: FW: Tech Support Candidate - Manish Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 4 Feb 2021 14:13:53 +0000

First round

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 4 February 2021 at 5:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Manish Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Manish Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0000) 7837389152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Saket
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Pioneer e Solution      Tender Executive                25000
Previous Employer 1     PC Solution     Remote Desktop Engineer 25/11/2020      19300
Previous Employer 2     Pioneer e Solution      Tender Executive        27/09/2020      18000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Error code will generate, through which I can troubleshoot with the help of Google.
2. We can test the URL on other browser for compatibility test.
3. Clean/Delete browsing history, Cookies,cache will might work.
4. Restart the system.
5. We can check proxy setting.

Above are the troubleshooting steps from user end.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn ON the Bluetooth from mobile phone and speaker both.
2.Mobile phone  will automatically search near by bluetooth device and pair it.
3. If not, than open the Bluetooth icon and search the device and pair it.
4. Afre pairing it show the status paired.
What according to you makes you a good candidate for customer service or technical support job? I have experience in the same role in two companies. Apart from this I have good technical exposure and customer handling ability. Better understanding of customer concern.
On a scale of 1 - 5 please rate your fluency in spoken English  4