Subject: Tech Support Candidate - Himanshu Pandey
From: Himanshu Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:11:57 -0500

Tech Support
Test

Name

Himanshu
Pandey

E-mail

[email-masked]

Phone Number

(+91) 8800108261

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

East Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Rainbow Info Solutions

Technical Specialist

31st jan
2021

55k

Previous Employer 1

Tiana info care

Technical
Specialist

31st may 2020

45k

Previous Employer 2

Irvine digital media

Technical
Specialist

2nd March 2018

35k

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Reset to browser

Reset to router box

Check internet settings

Troubleshooting

Check extension nd proxy

Finally I can fix it

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
Bluetooth speaker

Turn on Bluetooth of mobile

Scan device

Connect to Bluetooth speaker

Connection successfully

What according to you makes you a
good candidate for customer service or technical support job?

I love technology.

I love computing.

I love troubleshooting.

I hav total overall 8 years of experiences in tec support.

I hav good convince power.

On a scale of 1 - 5 please rate your fluency in spoken
English

4