Subject: Tech Support Candidate - Dharamveer Mahour
From: Dharamveer Mahour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:10:41 -0500

| | Tech Support Test

Name | Dharamveer Mahour
E-mail | [email-masked]
Phone Number | (110094) 8700963998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bhagirathi vihar (North East Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Anand Computer Solutions | Desktop support engineer | Dec 15 2018 | 12000
Previous Employer 2 | AVBS Digital Solutions | Desktop support engineer | Sep 30 2017 | 8000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, we check the internet connection or speed of Internet. Then check the website is down or server not responding or url of website is correct or not. And check website is under maintenance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker and it's Bluetooth
Turn on Bluetooth of phone and search for Bluetooth of speaker and connect it with this. It will pair and connect.

What according to you makes you a good candidate for customer service or technical support job?

Sound knowledge of troubleshooting, installation and configuration.
Give the priority to the customer
And help them in all aspects.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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