Subject: Tech Support Candidate - Gokulakrishnan B
From: Gokulakrishnan B <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 09:07:59 -0500

| | Tech Support Test

Name | Gokulakrishnan B
E-mail | [email-masked]
Phone Number | (91) 7871668402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Viva communication | L2 support | Aug 2020 |
Previous Employer 1 | Sify technology | L1 support | Jan 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-first we have to check link is correct or not
-check the internet connection
-check any restrictions are there in your node
-

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-go to settings
-switch on the bluetooth
- search your device name
- And click and paire

What according to you makes you a good candidate for customer service or technical support job?

-understand the customer requirements
-give good response to customer
-And give proper solution within a time period

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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