Subject: Tech Support Candidate - Deepanshu Dixit
From: Deepanshu Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:55:09 -0500

| | Tech Support Test

Name | Deepanshu Dixit
E-mail | [email-masked]
Phone Number | (+91) 9999434879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | North Delhi(Adarsh Nagar)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Newt Global India Private Limited | Product implementation executive | 29,March 2019 | 22500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will disconnect my wifi and then will connect again.
If the problem remains the same then I have to clear cache all the browsing data I used before which we can find in settings on the top corner of every browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down the task bar in mobile phone, click and press the bluetooth icon till the time it will redirected to the main bluetooth menu.
Switch on the another bluetooth device(For example deepBT)
Find "deepBT" on mobile phone and click on connect. The devices will connect.

What according to you makes you a good candidate for customer service or technical support job?

Because in my previous role I found that I am able to handle a large number of customers at a same time.
My work was to give training to the team members and employees about the product and there was hundreds of employees who were downloading that application at the same time and I was there to help them to login to that application.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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