Subject: Tech Support Candidate - Sudhanshu Shekhar
From: Sudhanshu Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:53:56 -0500

| | Tech Support Test

Name | Sudhanshu Shekhar
E-mail | [email-masked]
Phone Number | (+91) 9156002974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Basic troubleshooting of iPhone, Network devices.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | iEnergizer | Senior Executive Customer Support | NA | 31700
Previous Employer 1 | Tech Mahindra | Associat Technical Support | April 2019 | 23000
Previous Employer 2 | Integrated Wireless Solution | Network Engineer | June 2016 | 18000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check if Internet connection is working fine or not. Then I'll check if other websites are working or not or if the issue is only with www.ndtv.com. I will clear cache and cookies of the browser and then will perform browser update to most up to date software.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth on mobile phone. Go to settings and then search for Bluetooth Speaker device list and then connect to it.
What according to you makes you a good candidate for customer service or technical support job? | I've an experience of core Networking and Technical stuff like iPhone, Network signals of phones, registration issue of different websites.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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