Subject: Tech Support Candidate - MOHAMMD saddam Husain
From: MOHAMMD saddam Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:50:07 -0500

| | Tech Support Test

Name | MOHAMMD saddam Husain
E-mail | [email-masked]
Phone Number | (91) 8376854656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shaheenbagh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | TSA | Working | 27630
Previous Employer 1 | HCL | Cse | 11july 2019 | 11630
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the web address (URL) in the address bar to make sure you're going to the right webpage. If you are, try to open the same webpage on another computer connected to the same network. If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For android users _Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected

IPHONES

Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I've been fascinated by technology all my life, and I also love working with people. I want to use my technical knowledge and know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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