Subject: Tech Support Candidate - Reema Kumari
From: Reema Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:46:33 -0500

| | Tech Support Test

Name | Reema Kumari
E-mail | [email-masked]
Phone Number | (+91) 6200296884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Onedrive

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor 2 | | 28000
Previous Employer 1 | Wipro | Senior associate | 2nd june 2018 | 13500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, we will check for the error code or notification that is popping over there.
It might be server issue or restricted website

Then we will check with other browsers
If it worked well then we will try to reset the particular browser on which the issue occurred.

In case, if the issue is with other browsers also, then we will try to disable the antivirus

If that also doesn’t work, check for the updates on the computer

Check with the router and then ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Then Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
After that follow on-screen instructions

What according to you makes you a good candidate for customer service or technical support job?

Active listening
Communication and probing
Accountability
Knowledge about the product
Patience
Empathy to the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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