Subject: Tech Support Candidate - Shailendra Singh Rathore
From: Shailendra Singh Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:44:53 -0500

| | Tech Support Test

Name | Shailendra Singh Rathore
E-mail | [email-masked]
Phone Number | (91) 8830087290
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Supervisor of team

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IEnergizer | Technical Support Executive | 28/02/2021 | 21000
Previous Employer 1 | Ray Engineering Ltd | Engineer | 10/06/2019 | 21000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If you are having technical problems, clear your cache and cookies and update your browser. If you are are still facing the trouble try different internet browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2 Tap the bluetooth option on mobile.
3.Turn on bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable.
6.On your mobile select your speaker and that's it, you are connected.

What according to you makes you a good candidate for customer service or technical support job? | I am fit for the job and capable of delivering excellent results. My background experience as a Technical Support Executive, equipped me wiith the relevant skills for this role. I am very ambitious and determined to achieve my goals.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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