Subject: Tech Support Candidate - Aatish CHAUHAN
From: Aatish CHAUHAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:35:45 -0500

| | Tech Support Test

Name | Aatish CHAUHAN
E-mail | [email-masked]
Phone Number | (0121) 9557362321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 66 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Live digital marketing Pvt Ltd | Senior executive | 20-dec-2020 | 10
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user firstly if any specific website is not working I will directly check the internet setting whether iam able to use the data from the internet or not. Secondly, I will check whether all the websites are not working or only www.ndtv.com is not working and apart from all these I'm not able to use internet I will contact in ndtv customer care.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly on bluetooth speaker then unlock my mobile phone then I'll on my phone bluetooth and search the network then pair the device. Bluetooth speaker connected to the mobile.

What according to you makes you a good candidate for customer service or technical support job?

According to me coustomer service is a good listener job firstly I listened the coustomer carefully and after that provide the best resolution to coustomer.
technical support services attempt to help the user solve specific problems with a product

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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