Subject: Tech Support Candidate - Munish Kapoor Munish
From: Munish Kapoor Munish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:27:16 -0500

| | Tech Support Test

Name | Munish Kapoor Munish
E-mail | [email-masked]
Phone Number | (91) 7827162141
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sarita Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Toi | Service desk | 4 feb | 26400
Previous Employer 1 | Tlc | Tech support us | 15 june | 29000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will check error first.
Reset browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on mobile and speaker
Then search device on mobile
Then connect

What according to you makes you a good candidate for customer service or technical support job? | Polite hardworking enthusiastic
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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