Subject: Tech Support Candidate - Gaurav Naagar
From: Gaurav Naagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:22:24 -0500

| | Tech Support Test

Name | Gaurav Naagar
E-mail | [email-masked]
Phone Number | (+91) 8823867730
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Advanced
Vehicle hardware & software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Volvo Eicher commercial vehicle | Assistant Manager | | 34K
Previous Employer 1 | Apollo tyres | Service engineer | 1June 2017 | 15k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check Internet connection is connected and it should be in working condition then Open your browser or google then type www.ndtv.com and press enter
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on Bluetooth on your device and make it discoverable and then switch on Bluetooth speaker and it should be showing on your device then press connect or pair and enter security password of your Bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | How can first understand customer problem and then guide him with best solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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