Subject: Tech Support Candidate - Khushboo Chauhan
From: Khushboo Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:19:47 -0500

| | Tech Support Test

Name | Khushboo Chauhan
E-mail | [email-masked]
Phone Number | (956) 0243482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Senior Executive | 3 March 2021 | 25300
Previous Employer 1 | Genpact | Senior Associate | 26 September 2017 | 21042
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to troubleshoot the problem are
Check the Internet connection.
Press the F5 button to refresh, reload all the files required by the current page.
If it fails, try clearing cache or cookies
This will resolve the issue and you are able to access the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to phone settings
Tap on bluetooth icon
Tap on check box next to phone's name to make your phone visible to other bluetooth devices
A list of available bluetooth devices will appear
Select the bluetooth device which you want to connect
Click on pair
It will get connected

What according to you makes you a good candidate for customer service or technical support job? | Willingness to communicate with the customers and providing end to end support to them by resolving their queries
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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