Subject: Tech Support Candidate - Piyush Kumar
From: Piyush Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:12:11 -0500

Tech Support
Test

Name

Piyush
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9911990222

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

GAZIABABAD

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Technical support

22000

Previous Employer 1

CSSCORP

Technical support

28th
Nov

13000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If one
particular  site is not opening ,

Frist i need to know if this is working on a single device  or customer  is
facing this issue in muntiple devices

If he is facing this on multiple  devices then might be a chance that the site
is blocked ,so to resolve  this  i need to check router interface  and
unblock the device  .or i can assign an static dns to the system

If the issue is on 1 device  can do port forwarding  and the issue will be
resolved.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Enae bluetooth on both the devices  and in
phone enable scan mode ,

Once u notice a device  name try to click the device  and pair with
it

What according to you makes you a good candidate
for customer service or technical support job?

I know to
probe and exactly  find the appropriate  solution.

On a scale of 1 - 5
please rate your fluency in spoken English

4