Subject: Tech Support Candidate - Masum vali
From: Masum vali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 08:06:23 -0500

| | Tech Support Test

Name | Masum vali
E-mail | [email-masked]
Phone Number | (91) 7416288527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HYDERABAD
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - advance
Hardware - Advanced
MS AZURE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INDIAN SCHOOL OF BUSINESS | CLOUD ENGINEER | | 22000
Previous Employer 1 | ALIENS SPACE STATION | IT EXECUTIVE | 2019 fEB | 13000
Previous Employer 2 | NARAYANA EDUCATION | SYSTEM ADMIN | 2018 FEB | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

For level 1 Engineer steps
1.checking internet connectivity
2.checking RJ45 Drivers
3.Checking Browser settings
4.OS Updated if any

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on  Bluetooth on Speakers
Turn on Bluetooth on Mobile
list the device on mobile click connect .If it require any password provide it

What according to you makes you a good candidate for customer service or technical support job?

1.Speeking skills
2.Minimun knowledge on electronic devices
3.Speed internet browsing

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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