Subject: Tech Support Candidate - Kanishk Khanna
From: Kanishk Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:59:32 -0500

| | Tech Support Test

Name | Kanishk Khanna
E-mail | [email-masked]
Phone Number | (91) 7550267634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys | System engineer | | 31000
Previous Employer 1 | Lenskart | Operations executive | | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 firstly I will check the internet speed and Mbps Sometimes it threw an error
2 some website need Https for proceeding ..I can use that
3 check the proxy settings if there is any missing element

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click the start button of Bluetooth speaker and
Go to Bluetooth option in mobile
Search for devices and when name will come so pair it first then click ok
After that u can listen music

What according to you makes you a good candidate for customer service or technical support job?

1 troubleshoot quickly according to situation
2 escalated to the concerned team without any delay
3. When an outage come , take all the necessary steps to solve it and don't be panic and tell to the client ..it will   bring up and your application is live.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |