Subject: Trainer Candidate - Abhijeet Banerjee
From: Abhijeet Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:53:51 -0500

Tech Support
Test

Name

Abhijeet
Banerjee

E-mail

[email-masked]

Phone Number

(91) 8860136600

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kolkata

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BT

Service Request Corrdinator

4.5Lac

Previous
Employer 1

Previous Employer 2

If Selected, how much time do you need
to join?

2 Months

Please briefly
describe your work experience specifically in training?

Associated with BT for last 6 years. Service request
Coordinator in Transition and Transformation Project for UK based Clients.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I have managed the team of Associate for the
project. All the team members are not equipped with the same level of skills so
that’s when it is difficult to get the things delivered at the right time.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The
customers are always good and only the difference is that great customers
understand the scope and criticality of the product they asked and understand
the delivery timelines an risks involved associated with the project.

What according to you makes you a good candidate
for this position?

Stakeholder management and the customer
relationship skill is key strength of mine.

On a scale of 1 - 5
please rate your fluency in spoken English

4