Subject: Tech Support Candidate - MD Belal Anwar MD Belal
From: MD Belal Anwar MD Belal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:49:58 -0500

| | Tech Support Test

Name | MD Belal Anwar MD Belal
E-mail | [email-masked]
Phone Number | (+91) 8376925144
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Zakir Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | IDC TECHNOLOGIES | NOC Engg | JAN 7 | 17858
Previous Employer 2 | NSEIT | IT support | FEB10 | 1200

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Sir please check your Lan cable is properly fixed or not . If it is fixed proper then sure website is open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open Bluetooth device
Then open mobile settings option
And press Bluetooth option you have to see Bluetooth Name
After that click this Bluetooth name
Then it is peer with your Mobile phone:

What according to you makes you a good candidate for customer service or technical support job?

A good condidate is listen properly after then reply our valuable customer.
And sloved this issue very politely.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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