Subject: Tech Support Candidate - Prasanna Danappagari
From: Prasanna Danappagari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:42:48 -0500

| | Tech Support Test

Name | Prasanna Danappagari
E-mail | [email-masked]
Phone Number | (91) 9019798235
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Application developer | Sep 16th | 33000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will understand what is the error exactly.

2.I will be checking the internet connection. If the bandwidth is very less, will be changing NETWORK connection and try again.

2. Website is inaccessible.

3. I might did some mistake in the accesing the URL will be checking that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will switch on the bluetooth in the mobile and scan it.

2. Select the device name of the bluetooth speaker.

3. connect the device.

What according to you makes you a good candidate for customer service or technical support job?

1. I Should be attentive all the time to give the best support to the customer.

2. Should listen and understand the problem of the customer.

3. I make sure to give best solution.

4. Take a initiative to solve by myself or making the other person to do by giving the proper guidance.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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