Subject: Tech Support Candidate - SARANRAJ SARANRAJ
From: SARANRAJ SARANRAJ <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:41:58 -0500

| | Tech Support Test

Name | SARANRAJ SARANRAJ
E-mail | [email-masked]
Phone Number | (+91) 8248643982
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Limited | Desktop support Engineer | 28-02-2021 | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First you can check whether internet connectivity in computer. When it shows connected and you can check with other browser. Otherwise we will go to Network and sharing settings for see the IPv4 connection to check static or dynamic. choose any option based on ISP connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open Bluetooth connectivity on speaker.
2.Open your Bluetooth connectivity on mobile device.
3.See the name of your Bluetooth in mobile device.
4.now trying to connect it.
5.The two devices are paired with each other and then it's connected.

What according to you makes you a good candidate for customer service or technical support job? | I have prior experience in this field and handle international customers with good technical etiquette.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |