Subject: Tech Support Candidate - tejasvi pandey
From: tejasvi pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 4 Feb 2021 07:34:33 -0500

| | Tech Support Test

Name | tejasvi pandey
E-mail | [email-masked]
Phone Number | (91) 9555329629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | gorakhpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vedantu | educator/academic councelor | working | 36k
Previous Employer 1 | TechMahndra | technical support | 20/1/2020 | 14k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open your browser. In the address bar at the top, type in , then push Enter or Return.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
Open your preferred browser, and visit a website checker page, such as "Down for Everyone or Just Me".
On the site, type in the website address you're having problems reaching, then then push Enter or Return.Look at the result from the site, to determine if the site is down.If the result says that "It's not just you!", that means the site is down for everyone.
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.
We can use ping checkers.
Ping checkers send a signal to a given web address or IP address and time how long it takes for that address to respond. It uses this data to determine whether a website or IP address connection is working.

In addition to timing the response, a ping checker also measures the number of data packets get lost while it’s waiting for the response signal. If you use Windows or Linux, this tool is available as a command utility.
step by step diagnostics:
There are tests you can run on your own to determine the source of an unplanned website outage. The first step is to try to open another website. In a new tab or window, navigate to a news website or search engine.
If you can reach those pages, then the problem is that you can’t reach a specific page or pages. If you can’t reach another website, then your next step is to try another browser.
You can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them–or allowing a website to access cookies–can clear up website load errors.

If the issue is with your cookies or cache, you’ll probably see one of these error messages:
The connection was reset
The connection has timed out
The connection was interrupted
Even though these sound like server down issues, they’re easier to fix than that. Finally, if you can’t access your website in multiple browsers, even after clearing cookies and cache, the next likely source for the problem is your ISP.
Traceroute Tool:
The point of a Traceroute is to find where a broken connection exists. Fortunately, this tool is available innately in most operating systems, including Windows, Linux, and Mac OSX.
This tool can identify not only if there is a problem but where the weak link is so you can fix it and get your website back online.
Last,Network And Website Monitoring Software:
Sometimes, the best website, network, and server troubleshooting path is to automate the whole process. Software like Site Uptime API can not only give you a heads up when something goes wrong but also tell you where the problem is.
This type of software can save you a lot of time because you don’t have to hunt down the source of the problem–whether the issue is on your end or on the server side.
Another capability of some network and monitoring programs is automated ping checking, so you can complete multiple troubleshooting tips at once.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Highly patient with customers,
Technical background,
good experience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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